mer experience or service is a marketing topic. However, I am here to tell you it is. Customer experience is where a significant intersection between operations and marketing happens. I am not even sure what comes first – but I do know they are equally as important.
ith all the chaos in 2020, are you ready for 2021? What has happened in your company that might need to be adjusted to move your company forward? Also, will COVID still be around without a vaccine? If yes, how does that still impact your bottom line?
Are you a leader or business owner that think marketing is about just making things look beautiful? Change your direction, start with simple marketing metrics.